Shipping and Returns Policy

Observant Needle, LLC strives to provide you with the highest quality products, and we want you to be thrilled with your purchase! By placing an order you acknowledge that you understand our policies, so please review these policies carefully prior to placing your order.

TURNAROUND TIME

All items are embroidered to order, so items generally ship 5 to 10 business days after your order is placed. If an item that you ordered is on backorder or if we are unable to ship your items within the 5 to 10 business day timeframe, we will contact you at the e-mail address you provided when your order was placed. You will have the opportunity to cancel your order if the revised timeframe is unacceptable to you.

RETURNS AND EXCHANGES

Personalized items cannot be returned for a refund. Please double and triple check spelling carefully prior to submitting your order. If there is a workmanship defect or if an error has been made on the part of Observant Needle, then we will replace your item with the same exact item at no cost to you. The merchandise must be new, unwashed and unused in order to be eligible for an exchange. You must contact us within 10 business days of the carrier’s delivery date if you wish to initiate an exchange based on defect. We will ask you to send a picture of the defect prior to us issuing a return shipping label.

Non-personalized items may be returned for a refund as long as you contact us within 10 business days of the carrier’s delivery date. The merchandise must be new, unwashed and unused in order to be eligible for a refund. We will issue a return shipping label for you to send the merchandise back to us, and the cost of the return shipping will be deducted from your refund amount. Upon receipt of the returned merchandise, we will issue a refund using the original payment method.

SHIPPING

We offer flat rate shipping within the contiguous United States, Alaska, and Hawaii based on the order total (excluding sales tax). The flat rate tiers are as follows:

We ship via UPS and USPS. The shipping carrier will be chosen at the discretion of Observant Needle.

SHIPPING ADDRESS

Please provide a complete and correct street address when placing your order. We are not responsible for orders sent to the provided address that is not the correct address. If your order is returned to us because we were provided with an incorrect shipping address, you will be charged again to ship to the correct address.

WHERE WE SHIP

We currently only ship within the contiguous United States, Alaska, and Hawaii.